Post-it note left for woman diagnosed with COVID-19 reads no more mail delivery


Pamela Bilbo says a post-it notified her that she wouldn’t be getting mail due to COVID-19. (Pic Courtesy: Pamela Bilbo)

SMITHVILLE, Texas (KXAN) — Sitting in her kitchen, Pamela Bilbo described the fever and body aches. She said it’s a good day, because she can get out of bed. 

“It comes in waves,” Bilbo explained “One day doing okay, a few hours later, you are down and out.” Bilbo, 65, said she tested positive for COVID-19 in April.

On Thursday, she said she found something in the mail that not only shocked her, but added to her stress.

“A little two inch by two inch post-it note from my carrier was in there ,” said Bilbo. “That said they could no longer deliver my mail, because someone had tested positive for COVID-19 at this address.”

Bilbo explained that she worried about her bills and packages including her sisters cancer medication that they normally get through the mail. 

“My mailbox is out on the street away from my house. I called Smithville Post office and they couldn’t tell me why except Bastrop police told them to stop my mail,” Bilbo explained.  

After not hearing anything from the post office Bilbo contacted KXAN investigators for help. 

“The notice to the customer regarding their mail delivery was left in error,” explained Communications Specialist Becky Hernandez in an email to KXAN. “We apologize for any inconvenience that may have been experienced by our customer. As soon as local postal managers were made aware, they took steps to resolve the issue and have confirmed that mail delivery has resumed.”

Tonight on KXAN News at 6, Investigator Arezow Doost looks into how many other’s could have received a similar post-it note and why the police department was involved. 

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Current status of COVID-19 testing in San Angelo